FAQ
Once they start construction in my neighborhood, how long will it take?

A two-part construction process will be implemented in each of 100+ micro-neighborhoods in the city.
The first step involves laying and enabling fiber and this happens on city-owned streets, and adjacent sidewalks and parkways. Central, shared, city-owned switching-boxes will be installed during this initial phase of construction.

The 2nd step in construction is taking the fiber from the street into the homes and businesses of those who choose Beverly Hills Fiber service.

What we’ve learned from our fiber partners and the experienced construction and installation teams we’ve hired, is that every single premise presents different issues, requiring custom solutions. This reflects the ‘exciting’ diversity of home and commercial construction techniques! We’re committed to getting in and out of every residence as quickly as possible, but there’s no one answer about how long construction will take.

Who’s running this program?
Beverly Hills Fiber was established by an unanimous vote of support by our city council in February 2017. The program is managed by the city’s Information Technology Department under the day-to-day supervision of the City Manager.
A number of outside consultants, who have implemented similar fiber installations with success, were vetted and retained and they report to Information Technology.

Are you going to tear up my yard?
Every premise is different, but we are committed to restoring landscape and hardscape as close to its prior state as possible. As an example, if we are laying fiber in a lawn which requires trenching, we’ll carefully remove, replace and water the sod.

How much is this costing the city and how is it being funded?
In February 2017, the city council approved spending $32M to fund this initiative. Capital costs from a $10M equity contribution from unallocated revenues; internal loans of $17M borrowing against IT funds 41 and 42; and a request for $5M in working capital. There is also a 10% contingency which is customary for a project of this scale..

I don’t use the internet and I don’t like the city paying for something I won’t use.
Part of the due diligence process as we examined adding fiber, was a feasibility study which indicated that over 90% of Beverly Hills’ residents use the internet and a majority of residents said they were interested in purchasing this service. It dictated that this initiative would be prudent and appropriate. Fiber is just one element of Beverly Hills’ intent to continue to evolve as an exemplary city in every way, and one that both serves its residents and our leading edge businesses in the areas of entertainment, healthcare, hospitality and retail.

I rent and my landlord doesn’t plan to add this service. What can I do?
Adding Beverly Hills Fiber is the ultimate decision of building and homeowners. You might see if other tenants are also interested in this service and appeal to your landlord. And if you give us her/his contact information, we’d also be happy to outreach and explain the advantages of fiber-to-the-premise.

I have a contract, but I’d like to switch to Beverly Hills Fiber. Will you buy out my contract?
No. Except in rare cases, there are no installation fees with Beverly Hills Fiber and no contracts. We’re keeping overhead as low as possible in an effort to make service affordable, and there are no provisions to buy out contracts. We’ll be happy to add you on whenever you’re ready.
 
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